The challenge
The client reached out after months of frustration with their previous IT provider. Billing was consistently inaccurate, and the issues they kept raising were never properly resolved. They needed a partner they could actually trust.
Before recommending anything, we ran a full assessment of their environment — and found a number of serious gaps that were putting their business at risk.
What we found
The assessment surfaced several problems: an outdated network that couldn’t keep up, machines without proper antivirus or monitoring, no reliable backup in place, and aging hardware that simply wasn’t fit for the work being asked of it. On top of that, there was no clear record of what they were actually paying for.
Our plan
We put together a straightforward plan to bring everything up to standard — recommending only what we’d choose for our own business:
- Rebuild the network for reliable, modern performance.
- Install antivirus and monitoring on every machine.
- Set up full PC and OneDrive backups so data is always protected.
- Replace aging hardware with equipment that fits the job.
- Provide honest, accurate billing they can understand.
The result
The client now runs on a modern network with security and monitoring across the board, complete backups, and hardware built for their needs — all backed by transparent billing they can finally trust. Most importantly, they have a local partner who picks up the phone and always has their best interest in mind.
